Terms & Conditions

1 Definitions

For the purposes of these Terms & Conditions, the following definitions shall apply:

• "Platform" means the madu58 website accessible at https://madu58.cam, including all sub-pages, mobile-optimised interfaces, and associated services.
• "Account" means the registered player account created by you on the Platform following successful completion of the registration process.
• "Player" means any individual who has successfully registered an Account on the Platform and satisfies the eligibility criteria set out in Clause 2.
• "Services" means all betting, gaming, lottery, live casino, and related entertainment products offered via the Platform, including but not limited to sports betting, togel (Indonesia's traditional numbers lottery), live casino games, and slot games.
• "Bet" or "Wager" means any stake placed by a Player on any event or game offered through the Platform.
• "Funds" means the balance of Indonesian Rupiah (IDR/Rp) held in a Player's Account at any given time.
• "Bonus" means any promotional credit, free bet, cashback amount, or other incentive awarded to a Player subject to specific terms and wagering requirements.
• "KYC" means Know Your Customer — the identity and document verification process required under the Company's anti-money-laundering and fraud-prevention obligations.
• "WIB" means Western Indonesia Time (UTC+7), the timezone used by default for all Platform operations, draw schedules, and customer service hours.

2 Eligibility

Use of the madu58 Platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and on a continuing basis throughout your use of the Services:

1. You must be at least 21 years of age. The minimum age requirement reflects Indonesian social norms and the Company's commitment to responsible gaming. We reserve the right to request age verification documentation at any time.
2. You must be accessing the Platform from a jurisdiction where online betting is not expressly prohibited by local legislation applicable to you as an individual user. It is your sole responsibility to determine the legality of online gambling in your jurisdiction before registering.
3. You must not be a current employee, contractor, director, officer, or close family member of an employee of madu58 or any of its affiliated entities, partner studios, or service providers.
4. You must have the legal capacity to enter into a binding agreement under the laws of your jurisdiction.
5. You must not be subject to any self-exclusion order, whether imposed by madu58 or another gaming operator, that remains in effect at the time of registration.
6. You must provide accurate, truthful, and complete information during the registration process. The provision of false information, including misrepresenting your age, constitutes immediate grounds for Account termination and forfeiture of all Funds.

3 Account Registration

To access the Services offered by madu58, you must complete the registration process accurately and in full. The following conditions apply to Account registration:

1. Each Player may register one Account only. The operation of multiple Accounts — whether under the same identity, related identities, or using different payment methods to circumvent detection — is strictly prohibited and will result in the closure of all associated Accounts and forfeiture of Funds.
2. You must provide a valid email address and a local Indonesian mobile phone number. These contact details will be used for Account verification, transaction notifications, and security alerts.
3. You must create a secure password that is unique to your madu58 Account. The Company strongly recommends using a combination of uppercase and lowercase letters, numbers, and special characters.
4. Registration constitutes your acceptance of these Terms & Conditions, our Privacy Policy, and our Responsible Gaming Policy in full.
5. madu58 reserves the right to decline any registration application without providing a reason.
6. Following registration, you may be required to complete KYC verification before making withdrawals. KYC documentation typically includes a government-issued photo identification (national ID card or passport) and proof of address.

4 Account Security

You are solely responsible for maintaining the confidentiality and security of your Account login credentials. The following security obligations apply:

• You must not share your username, password, or one-time passcodes with any third party under any circumstances.
• Any activity conducted through your Account while logged in will be deemed to have been authorised by you, unless you have promptly notified madu58 of unauthorised access.
• If you suspect that your Account has been compromised or accessed without your authorisation, you must contact madu58 customer support immediately via live chat or email.
• madu58 will never request your password through any communication channel. Any communication purporting to be from madu58 that requests your password should be treated as fraudulent and reported to our support team.
• The Company reserves the right to lock or suspend an Account as a precautionary security measure if unusual activity is detected, pending investigation.

5 Deposits

5.1 Accepted Payment Methods

madu58 accepts deposits via the following Indonesian payment methods: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri (Bank Mandiri), CIMB Niaga, and major e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are denominated in Indonesian Rupiah (IDR/Rp).

5.2 Deposit Conditions

1. Minimum deposit amounts are specified on the deposit page within your Account dashboard. These minimums may vary by payment method.
2. Deposits must be made from a payment account registered in your own name. Third-party deposits are strictly prohibited and may result in Account suspension pending investigation.
3. madu58 does not charge fees on deposits; however, your bank or e-wallet provider may apply their own transaction charges for which the Company accepts no responsibility.
4. Deposits are credited to your Account in real time or within a maximum of 15 minutes depending on the payment method used. If a deposit is not reflected within that timeframe, you should contact customer support with your transaction reference number.
5. The Company reserves the right to reject or reverse any deposit that cannot be verified as originating from the registered account holder, or where there is reasonable suspicion of fraud or money laundering.

5.3 Currency

All Account balances, bets, winnings, and bonuses are denominated exclusively in Indonesian Rupiah (IDR/Rp). The Company does not accept deposits in foreign currencies. Any currency conversion that occurs at the payment provider level is the Player's sole responsibility.

6 Withdrawals

6.1 Withdrawal Conditions

1. Withdrawals may only be processed to a bank account or e-wallet registered in the same name as the madu58 Account holder. The Company will not process withdrawals to third-party accounts under any circumstances.
2. Before any withdrawal can be processed, you must have completed KYC verification to the satisfaction of the Company's compliance team. Accounts that have not completed KYC may deposit and play but cannot withdraw Funds until verification is confirmed.
3. Minimum and maximum withdrawal amounts are published in the Account dashboard and may be updated from time to time. Players will be notified of any material changes to these limits.
4. Withdrawal requests are typically processed within 2 to 24 hours (WIB business hours) for verified accounts. Processing times may be extended during peak periods, public holidays including Idul Fitri and Idul Adha, or where additional compliance checks are required.
5. The Company reserves the right to request additional verification documentation before approving any withdrawal request, particularly for high-value transactions or where there is a pattern of unusual activity.
6. Funds that have been credited to your Account as a Bonus must meet the applicable wagering requirements in full before they or any winnings derived from them may be withdrawn.

6.2 Withdrawal Refusals

madu58 reserves the right to withhold or refuse a withdrawal request where: (a) the Account has not completed KYC verification; (b) there is an active investigation into the Account for suspected fraud, collusion, or terms violations; (c) the withdrawal amount includes Bonus Funds that have not satisfied wagering requirements; or (d) the Company believes the withdrawal may form part of a money-laundering or fraudulent scheme. In all such cases, the Company will communicate with the Player via the registered email address.

7 Bonuses & Promotions

7.1 General Bonus Terms

1. All bonuses and promotional offers made available through the madu58 Platform are subject to specific terms and conditions published alongside each offer. Players are required to read and understand those specific terms before claiming any bonus.
2. Unless stated otherwise, bonuses are available to one Account per Player, per household, per IP address, and per device. Attempting to claim a bonus multiple times through different Accounts constitutes abuse and will result in the cancellation of all bonus amounts and potential Account suspension.
3. Wagering requirements must be met within the validity period stated for each bonus. Uncompleted wagering requirements and associated bonus balances will expire at the end of the stated validity period.
4. madu58 reserves the right to amend, suspend, or withdraw any bonus or promotional offer at any time and without prior notice, subject to honouring commitments already made to Players who have claimed an offer in good faith.
5. The Company may, at its sole discretion, award loyalty bonuses, reload bonuses, cashback offers, and free bet credits to Players based on activity levels and tenure. Such discretionary bonuses are not guaranteed and do not constitute a right of the Player.

7.2 Bonus Abuse

madu58 employs automated and manual monitoring systems to detect bonus abuse. Actions constituting bonus abuse include, but are not limited to: placing low-risk, mathematically certain wagers to clear wagering requirements; using multiple Accounts to claim the same offer; and coordinating with other Players to exploit promotional structures. Where bonus abuse is confirmed, the Company will cancel all associated bonus balances and any winnings generated from those balances, and may permanently close the Player's Account.

8 Betting Rules

The following general betting rules apply to all wagers placed on the madu58 Platform. Product-specific rules for sports betting (including bandar bola — football bookmaker markets — and mix parlay accumulator bets), togel draws, live casino games, and slots are published within the relevant product sections of the Platform.

• All bets are final once confirmed. madu58 does not accept requests to cancel, amend, or reverse confirmed bets except where the Company determines that a manifest error has occurred.
• In the event of a manifest error — including but not limited to incorrect odds published due to a technical fault — madu58 reserves the right to void affected bets and return stakes to Players' Accounts. The Company's determination of whether a manifest error has occurred is final.
• Bets placed on events that are subsequently postponed, abandoned, or cancelled will be settled in accordance with the specific rules for that sport or event type as published on the Platform. Where no specific rule applies, bets will be voided and stakes returned.
• Minimum and maximum stake limits apply per bet and may vary by market, event type, and Player Account tier. These limits are displayed at the point of bet placement.
• Live (in-play) betting markets may be suspended or restricted at any time at the Company's discretion, including in response to unusual betting patterns or technical issues with the event feed.
• For togel draw games, the official draw results as published by the relevant draw authority are final. No claims will be entertained on the basis of unofficial results or third-party reporting.

9 Prohibited Conduct

The following conduct is strictly prohibited on the madu58 Platform and may result in immediate Account suspension, termination, and forfeiture of Funds:

• Registering more than one Account, or assisting another person in registering a duplicate Account.
• Providing false, misleading, or incomplete information during registration or KYC verification.
• Using software, scripts, bots, or automated tools to place bets, manipulate game outcomes, or gain an unfair advantage over other players or the Company.
• Colluding with other Players in any game or betting market to manipulate outcomes or guarantee profits for any party.
• Exploiting technical errors, software bugs, or display glitches to place bets or accrue credits that would not otherwise be available.
• Engaging in any form of money laundering, including depositing funds derived from illegal activity or structuring transactions to avoid detection.
• Harassing, threatening, or abusing madu58 staff or other players via any communication channel.
• Attempting to access the madu58 Platform using a VPN, proxy, or other anonymisation tool in order to circumvent geographic restrictions or the Company's fraud-detection systems.
• Sharing your Account with, or playing on behalf of, any third party.

10 Responsible Gaming

madu58 is firmly committed to promoting responsible gaming practices and to protecting vulnerable players. The following provisions outline our responsibilities and yours in relation to responsible gaming. For comprehensive guidance, please visit our dedicated Responsible Gaming page.

• Players may set daily, weekly, or monthly deposit limits on their Accounts at any time via the Account settings menu. Increases to deposit limits are subject to a 72-hour cooling-off period before they take effect; decreases take effect immediately.
• A loss limit feature allows Players to cap the amount they can lose within a defined period. Once a loss limit is reached, no further bets can be placed until the limit period resets or the Player adjusts their settings.
• Players may activate a time-out period of 24 hours, 7 days, 30 days, or 90 days during which they will be unable to access their Account or place any bets.
• Players who feel that gambling has become a problem may request self-exclusion for a minimum period of 6 months or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• madu58 will not knowingly send promotional materials to Players who are subject to self-exclusion or a cooling-off period.
• If you believe your gambling behaviour is causing harm to yourself or others, we urge you to contact our 24/7 support team or a professional support organisation immediately.

11 Intellectual Property

All content, materials, software, and intellectual property displayed on or forming part of the madu58 Platform — including but not limited to logos, trademarks, design elements, game graphics, written content, and software code — are the exclusive property of madu58 or its licensed content providers and are protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. This licence does not extend to: copying, reproducing, or distributing Platform content; creating derivative works based on Platform content; reverse-engineering any part of the Platform software; or using Platform content for commercial gain without the express written consent of madu58.

12 Limitation of Liability

To the fullest extent permitted by applicable law, madu58 and its directors, officers, employees, agents, and technology partners shall not be liable for:

• Any loss of profits, revenue, data, goodwill, or anticipated savings arising from your use of or inability to use the Platform, whether such losses are direct or indirect.
• Any interruption, suspension, or termination of the Platform or any Service, including interruptions caused by scheduled maintenance, technical faults, internet connectivity issues, or force majeure events.
• Any errors, inaccuracies, or omissions in the information displayed on the Platform, including odds, scores, and event results, that are beyond the Company's reasonable control.
• Any loss or damage arising from unauthorised access to your Account where such access resulted from your failure to maintain the security of your login credentials.
• Any indirect, consequential, special, or punitive damages, regardless of whether madu58 has been advised of the possibility of such damages.

In all cases, madu58's maximum aggregate liability to any individual Player in respect of any claim shall not exceed the total value of Funds deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

13 Privacy

The collection, use, storage, and protection of your personal data by madu58 is governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference. By accepting these Terms, you also accept our Privacy Policy in its entirety. We encourage you to review the Privacy Policy carefully to understand how we handle your personal information, including data collected for KYC purposes, transaction monitoring, and customer communications.

14 Amendments

madu58 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will provide notice to registered Players via the email address on file and/or via a prominent announcement on the Platform. The amended Terms will take effect 7 days after such notice is provided, except where immediate changes are required for legal or regulatory compliance reasons, in which case the changes will take effect immediately. Your continued use of the Platform following the effective date of any amendments constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request closure of your Account.

15 Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which madu58 holds its international gaming licence. Any dispute arising out of or in connection with these Terms — including disputes relating to their existence, validity, breach, or termination — shall be referred first to madu58's customer support team for informal resolution. If informal resolution is not achieved within 30 days, the dispute shall be submitted to binding arbitration conducted in accordance with the rules of a recognised international arbitration body. Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.

Players acknowledge that online gambling regulations vary by jurisdiction and that it is their sole responsibility to comply with any laws applicable to them in their location. madu58 makes no representation that the Services are legal in any particular jurisdiction.

16 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the madu58 support team through any of the following channels:

• Live Chat: Available 24/7 directly through the Platform.
• WhatsApp: Available 24/7 — contact details provided upon Account registration.
• Email: [email protected] — responses within 2 hours during WIB business hours.

Our support team includes Indonesian-speaking agents available around the clock to assist with any enquiry. For responsible gaming concerns specifically, please visit our Responsible Gaming page for additional resources and self-help tools.